Latest Update: 11/06/19

Your privacy matters

At GoodwillBooks.com, we want you to know how we collect, use, share, and protect information. The information that we collect (such as your full name, shipping address, e-mail address and phone number) is used to fulfill your orders and contact you if there are any problems along the way. We will not send promotional e-mails to you unless you specifically opt-in from the website.

No credit card information is stored on our site. Through BrainTree Payments and PayPal, every transaction is secure.

If you want to change your account password, shipping address, or contact information, you can do so at any time by logging in to your GoodwillBooks.com account here: 
Account Dashboard.

Below is the full Privacy Policy for our site. Should you have any questions about an order, our policies, or how to use this website, please contact customer service.

Every purchase goes towards supporting Goodwill’s mission of providing training and support to people with barriers to employment. Thank you for shopping with us.

Privacy Policy

By interacting with GoodwillBooks.com through our website, products, and services, you consent to the use of information that is collected or submitted as described in this Privacy Policy. We will post any changes we make to this policy at the end of this page. The date the policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

To enhance your user experience and improve our website, mobile experience, products, and services, we may collect information that you affirmatively give to us and other information collected when you use the website, products, and services.

When this Privacy Policy Applies:

Our Privacy Policy applies to all of the services offered by GoodwillBooks.com and excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals. This includes links and products that may be displayed to you. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Terms of Use:

By accessing or using the website in any manner, you agree to be bound by GoodwillBooks.com’s Terms of Use. Please read the Terms of Use carefully. Further use of this site means that you have accepted and agree to all of the terms and conditions therein.

What information is collected?

Types of information we collect may include:

• Name
• Billing and shipping addresses
• E-mail address
• Phone (or mobile) number
• Age
• Your computer device information (e.g., web browser, IP address, time zone, and some of the cookies that are installed on your device)
• Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
• How you use our site, search terms, pages you visit on our site, and its performance on your device

Providing this information will help us answer your order questions, process returns, and other website-related support.

Cookies Information:

When you visit this website, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and helps you log in faster and enhance your navigation. A cookie does not collect personal information about you. We use both session cookies and persistent cookies on our site.

A session cookie is temporary and disappears after you close your browser. A persistent cookie remains on your hard drive after you close your browser and may be used by your browser on subsequent visits to this website. Persistent cookies can be removed by following your web browser’s instructions.

You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the website or services will not function properly if the ability to accept cookies is disabled (i.e. you will be able to browse the site, but won’t be able to login to your account).

Google Analytics:

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand our website traffic and how people are using our site.

By using this website, you consent to Google's Privacy Policy and its collection and processing of personal data. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Log File Information:

Log file information is automatically reported by your browser each time you access a webpage. When you register with or view our website, our servers automatically record certain information that your web browser sends to us. These server logs may include information such as your web request, IP addresses or other device identifiers, browser information, Internet Service Provider, operating system, date/time stamp, clickstream data, referring/exit pages and URLs, domain names, landing pages, pages viewed, and other such information.

Automated information collection

In order to provide the best customer experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as anonymous shopping preferences, performance of our marketing efforts, and responses to those efforts.

How is your information used?

Product and Service Fulfillment:

• To fulfill and manage purchases, orders, payments, and returns
• To respond to requests for information about our products and services
• For customer service questions via our contact page or ticketing system
• To fulfill benefits associated with the use of our services, such as delivery of welcome emails and tutorials on how to use the site
• To conduct a transaction where we collect information as required by law
• To enable you to sign up for our newsletter, shop for products, check prices, track your orders, update information, etc.
• To notify you about changes to our website, products, or services
• To compare and review your personal information for errors, omissions and accuracy
• For other purposes with your consent

Our Purposes (including but not limited to marketing):

• To deliver coupons, promotions, newsletters, and e-mails
• To provide interactive features on the website

Internal Operations:

• To improve the effectiveness of our website, mobile experience, products, services, and marketing efforts
• To conduct research and analysis
• To perform other business activities as needed, or as described elsewhere in this policy

Prevention of Fraud and Other Harm:

• To prevent fraudulent transactions, monitor against theft, and otherwise protect our customers and our business

Legal Compliance:

• To assist law enforcement and respond to legal/regulatory inquiries as required by law

How is your information shared?

GoodwillBooks.com does not sell or rent your Personal Information to anyone, but may share your Personal Information with a third party in the following circumstances:

1. For support services such as webhosting, web analytics (including analysis of online activity over time and across the website), mailing, emailing, etc.
2. Receiving and shipping your order
3. Marketing or promoting our products, services, or special events
4. Administering our programs and operations
5. Processing information on our behalf to provide services available on our website

We will only share information that is necessary for third party vendors to fulfill their services. Unless notified prior to consent, these third party vendors are not authorized to use your personal information for any other purpose other than to provide their services or conduct the event.

We may store personal information in locations outside the direct control of GoodwillBooks.com (for instance, on servers or databases co-located with hosting providers). These service providers only receive personal information if it is needed to perform their function(s). They are not authorized to use any personal information for any purpose(s) other than those set forth by GoodwillBooks.com.

Compliance with Law and Fraud Protection: 

You authorize us to use and disclose any information:

1. We deem necessary to comply with any applicable law, regulation, government request or legal process served on us or our affiliates
2. To investigate, prevent or take action regarding suspected or actual illegal activities
3. To enforce our Terms of Use (Link Here), take precautions against liability, investigate and defend ourselves against any third party claims or allegations, assist government enforcement agencies, or protect the security or integrity of our website
4. To exercise or protect the rights, property, or personal safety of GoodwillBooks.com, our users or others
5. To other companies and organizations for credit fraud protection and risk reduction
6. To enforce any agreement we have with you

Non-Personally Identifiable Information:

We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third party participants to help them understand the usage patterns for certain services.

How do you access or update your personal information?

In order to keep your personal information accurate and complete, you can review your information by accessing your Account Dashboard. There, you can update your account’s contact, billing, and shipping information as needed.

California S.B. 27, "Shine the Light" Law

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third party entities, for the third party's direct marketing purposes, during the preceding calendar year. To request a notice, please contact customer service. Please allow 30 days for the information to be gathered.

If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or online services. Note that fulfillment of the request may not ensure complete or comprehensive removal. To request removal of content or information, please contact customer service.

California Do Not Track Disclosure:

California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how a website operator responds to “Do Not Track” (DNT) browser settings. DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. We do not currently take actions to respond to DNT signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a DNT standard once one is created. For information about DNT, please visit: http://www.allaboutdnt.org.

European Users’ Rights With Respect to Personal Data

Some data protection laws, including the European Union’s General Data Protection Regulation (“GDPR”), provide you with certain rights in connection with Personal Data you have shared with us. If you reside in the European Economic Area, you may have the following rights:

1. The right to be informed. You are entitled to be informed of the use of your Personal Data. This Privacy Policy provides such information to you.
2. The right of access. You have the right to request a copy of your Personal Data which we hold about you.
3. The right of correction: You have the right to request corrections or changes to your Personal Data if it is found to be inaccurate or out of date.
4. The right to be forgotten: You have the right to request us, at any time, to delete your Personal Data from our servers and to erase your Personal Data when it is no longer necessary for us to retain such data. Note, however, that deletion of your Personal Data will impact your ability to use our services.
5. The right to object (opt-out): You have the right to opt-out of certain uses of your Personal Data, such as direct marketing, at any time.
6. The right to data portability: You have the right to a “portable” copy of your Personal Data that you have submitted to us.
7. The right to refuse to be subjected to automated decision making, including profiling: You have the right not to be subject to a decision and insist on human intervention if the decision is based on automated processing and produces a legal effect or a similarly significant effect on you.
8. The right to lodge a complaint with a supervisory authority: You may contact us using the information in the “How do you contact GoodwillBooks.com?” section at the end of this document. We will consider your request in accordance with applicable laws.

How Is Your Personal Information Protected?

Security Methods:

No credit card or payment information is stored on our servers. We have partnered with BrainTree Payments to process all payments through their trusted and secure service.

GoodwillBooks.com maintains Level 1 PCI-DSS (Payment Card Industry Data Security Standards) Compliance, which is the highest level in the industry. Our website is assessed annually by an external Qualified Security Assessor to ensure that the website continuously meets this security standard. Also, the site is run through internal and external network vulnerability scans every quarter to ensure protection against known security weaknesses. For more information about PCI security standards, click here.

While we are doing everything in our power to protect your information, no website, mobile application, database, or system is completely secure. All parties are expected to take reasonable steps to protect personal information against unauthorized disclosure or misuse.

Children’s Personal Information:

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If we receive knowledge that anyone under the age of 13 has provided personal information to us without verifiable parental consent, we will delete that information as quickly as is practical.

Links

This website may contain links to other sites. We are not responsible for the content or privacy practices of other sites and disclaim any responsibility for such links.  Users are advised to navigate such links at their own risk.

Disclaimer

GoodwillBooks.com is designed for and targets U.S. audiences, and is governed by and operated in accordance with the laws of the United States. The information on our site is not an offer of products or services where GoodwillBooks.com is not doing business or where prohibited by law.  We make no representation that our site is operated in accordance with the laws or regulations of, or governed by, other nations, and we do not warrant or imply that our site or content/materials on our site are appropriate for use outside of the United States.

Latest updates to the Privacy Policy

11/06/2019:

• Updated links to the customer service contact page