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Latest Update: 11/06/19

Terms of Use

Welcome to GoodwillBooks.com!

GoodwillBooks.com strives to be a used books and media marketplace that you can trust. Every purchase made by you, our supporters, provides us the opportunity to help people reach their full potential through education, skills training, and the power of work. For more information about how we support communities, click here.

Through GoodwillBooks.com, Goodwill agencies across the United States are able to utilize the vast reach of the internet to distribute affordable secondhand books and media to our supporters nationwide.

Detailed below are our Terms of Use. It lays out what can and cannot be done when accessing this site. Using our website means that you agree to abide by these Terms of Use. These terms are meant to protect buyers and GoodwillBooks.com by specifying the expectations for both parties.

Overview

These Terms of Use constitute a legally binding agreement made between you and Goodwill Industries of the Columbia Willamette, concerning your access to and use of GoodwillBooks.com. Our website provides users the opportunity to purchase items listed by participating Goodwill agencies (the “Marketplace Offerings”). In order to help ensure a secure environment for the purchase and sale of our Marketplace Offerings, all users are required to accept and comply with these Terms of Use.

By visiting our site, you agree to be bound by the following: Terms of Use, Privacy Policy, and Return Policy.

For ease of access, it is our policy to post any changes made to the Terms of Use at the end of this document. The latest change date is identified at the top of the page. Your continued use of this website following the posting of any such changes constitutes acceptance of the same. It is the user’s responsibility to keep abreast of changes to these terms by periodically visiting this page.

Intellectual Property Rights

GoodwillBooks.com and all associated logos are protected by copyright, trademark, patent and/or other proprietary rights and laws relating to intellectual property.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our site without express written permission by this organization.

User Representations

By using the site or purchasing any Marketplace Offerings, you certify that:

  1. All registration information you submit will be accurate, current, and complete
  2. You will maintain the accuracy of this information and update it as needed
  3. You are at least 14 years of age
  4. You will not access the site or the Marketplace Offerings through automated or non-human means, whether through a bot, script, or otherwise
  5. You will not use the site for any illegal or unauthorized purpose
  6. Your use of the site or the Marketplace Offerings will not violate any applicable laws or regulations.

Providing inaccurate, untrue, or incomplete information may cause problems when trying to fulfill your order. Therefore, your account may be suspended or terminated if we are unable to obtain or verify the accuracy of the information necessary to permit your use of this site and platform.

User Registration

By creating an account on GoodwillBooks.com, you agree to keep your password confidential and affirm that you will be solely responsible for any and all use of your account and password. We reserve the right to remove, reclaim, or change a username you select, at our sole discretion, if we determine that the username is inappropriate, obscene, or otherwise objectionable. If you think your account has been breached or if an unauthorized purchase has been made by someone accessing your account, please contact customer service immediately.

Marketplace Offerings

We make every effort to display accurate titles, specifications, and details in our Marketplace Offerings. However, we do not guarantee that the information listed in the Marketplace Offerings will be wholly accurate, complete, or free of other errors.

All Marketplace Offerings are subject to availability, and we cannot guarantee that Marketplace Offerings will be in stock. Marketplace Offerings may have limited quantities and are subject to return only in accordance with our Return Policy. The price represented in your shopping cart will reflect the current displayed price of the item on our website. Prices are adjusted dynamically and may change without notice. Please check for price updates before completing the checkout process. If we find a Marketplace Offering that has prohibited content or we deem not sellable, we reserve the right to remove that Marketplace Offering.

By placing an order, you agree that the products ordered will be used only in a lawful manner. GoodwillBooks.com expressly disclaims any and all responsibility or warranties of products purchased through this platform.

Purchases and Payment

We accept the following forms of payment:

You agree to provide current, complete, and accurate payment and account information for all purchases made on GoodwillBooks.com.

We reserve the right to correct any errors or mistakes in pricing, even if payment has already been requested or received. To protect the site from abuse, we reserve the right to refuse any order placed on the site.

Shipping Policy and Risk of Loss

Please review the Shipping Policy prior to making any purchases.

When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is valid. As Marketplace Offerings are fulfilled by Goodwill sellers nationwide, your order may be shipped from several locations and in multiple packages.

Should you find an item is missing from your order, or you receive an item that was not part of your order, please contact customer service so that we can look into the issue further.

Return Policy

Please review the Return Policy prior to making any purchases.

Sales Tax

Sales tax is applied automatically based upon the order’s shipping address; accordingly, please be advised that the final checkout price will reflect any applicable taxes and note this before completing the checkout process.

Prohibited Activities

  1. As a user of the Site, you agree not to:
  2. Access or use our site for any purpose other than what we have made available
  3. Systematically retrieve data or other content from the website to create or compile a collection, database, or directory without written permission from us
  4. Make any unauthorized use of the website, including collecting usernames or any other user information
  5. Bypass, disable, or otherwise interfere with security-related features on the site
  6. Engage in unauthorized framing of or linking to the site
  7. Trick, defraud, or mislead us or any user, especially in any attempt to learn sensitive account information such as user passwords
  8. Make improper use of our support services by submitting false reports of listing or shipping errors
  9. Interfere with, disrupt, or put excessive stress on the website
  10. Harass, intimidate, or threaten any of our employees, vendors, or sellers
  11. Decipher, decompile, disassemble, or reverse engineer any of the software that we use on the site
  12. Delete the copyright or other proprietary rights notice from any content
  13. Copy or adapt the site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
  14. Attempt to upload or transmit viruses, Trojan horses, or other material that modifies, impairs, or interferes with the use, operation, or maintenance of the website
  15. Use any automated buying program or software to snipe newly listed Marketplace Offerings
  16. Disparage, tarnish, or otherwise harm us or the site
  17. Use the site in a manner inconsistent with any applicable laws or regulations

Disclaimer of Warranties and Limitation of Liabilities

ALL USE OF THIS WEBSITE, ANY INFORMATION, CONTENT, PRODUCTS, OR SERVICES HEREIN CONTAINED OR PROVIDED AT OR PURCHASED FROM THIS WEBSITE, AND ANY FUNCTIONALITY OR SOFTWARE OR PROGRAMMING CONTAINED OR PROVIDED AT THIS WEBSITE, IS PROVIDED ON AN ‘AS IS’ BASIS WITHOUT GUARANTEE OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY, PROMISE OR GUARANTEE OF ANY KIND THAT (A) OPERATION OF OUR WEBSITE AND/OR SERVICES WILL BE CONTINUOUS, TIMELY, UNINTERRUPTED, SECURE, OR THAT THIS WEBSITE OR ITS SERVER ARE FREE OF ERRORS, VIRUSES OR OTHER HARMFUL EFFECTS; (B) OUR WEBSITE OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; AND, (C) THE QUALITY OF ANY PRODUCTS, SERVICES OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM OUR WEBSITE OR SERVICES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS. YOUR USE OF OUR WEBSITE, PRODUCTS AND SERVICES ARE AT YOUR OWN RISK.

GOODWILLBOOKS.COM DOES NOT WARRANT THE ACCURACY OF ANY THIRD PARTY CONTENT CONTAINED WITHIN OR REFERRED TO AT THIS WEBSITE, INCLUDING ANY LINKS TO THIRD PARTY WEBSITES. GOODWILLBOOKS.COM IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER.

UNDER NO CIRCUMSTANCES OR LEGAL THEORY SHALL GOODWILL OR ITS AFFILIATED OR RELATED ENTITIES, ITS SELLERS, OR CONTENT PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES (WHETHER DIRECT, INDIRECT, GENERAL, COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER BASED UPON OR ARISING FROM YOUR USE OF OR INABILITY TO USE THIS WEBSITE OR SERVICES. IF YOU ARE DISSATISFIED WITH OUR WEBSITE OR SERVICES, OR ANY MATERIALS ON OUR WEBSITE, OR WITH ANY OF THE TERMS OF THIS AGREEMENT, YOUR SOLE REMEDY IS TO DISCONTINUE USING OUR WEBSITE AND SERVICES.

WITHOUT LIMITING THE FOREGOING, THE LIABILITY OF GOODWILLBOOKS.COM FOR DAMAGE OF ANY KIND, DIRECT OR INDIRECT, ARISING FROM YOUR USE OF THIS WEBSITE OR OUR SERVICES SHALL NOT EXCEED THE FEES PAID IN THE 12 MONTHS IMMEDIATELY PRIOR TO WHEN THE CLAIM AROSE.

THE LIMITATION OF LIABILITY SET FORTH ABOVE SHALL ONLY APPLY TO THE EXTENT PERMITTED BY LAW.

Release and Indemnification

You agree to defend, indemnify, and hold us harmless, including our sellers and all of our respective employees, vendors, and partners against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Marketplace Offerings; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt, harmful act toward any other user of the site.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Choice of Law, Arbitration, and Venue

This Agreement and any claim or controversy relating to or arising from the use of our website or services, including, but not limited to, any transactions made on our website, any information, content, products, services or promotions herein contained or provided from our website, or any functionality, software or programming contained or provided at or from our website (hereafter, “claims”), shall be governed by the laws of the State of Oregon without regard to principles of conflicts of law and, as applicable, the laws of the United States of America.

You agree to arbitrate any and all claims, including all statutory claims, and any state or federal claims. BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE GIVING UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR USE OF OR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE WEBSITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

Any dispute or claim that arises out of or that relates to this agreement, or to the interpretation or breach thereof, shall be resolved by arbitration in accordance with the then effective arbitration rules of (and by filing a claim with) Arbitration Service of Portland, Inc. (ASP), in Portland, Oregon. For more information on ASP and/or the rules of ASP, visit http://www.arbserv.com.

All claims shall be brought solely in the parties’ individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding with respect to any such claims.

NEITHER PARTY SHALL BE PERMITTED TO OBTAIN AWARDS FOR AND, TO THE EXTENT PERMITTED BY LAW, EACH PARTY HEREBY WAIVES (A) ALL RIGHTS TO CLAIM PUNITIVE, INCIDENTAL, EXEMPLARY, SPECIAL, ENHANCED, INDIRECT OR CONSEQUENTIAL DAMAGES AND ANY OTHER DAMAGES, OTHER THAN FOR ACTUAL OUT-OF-POCKET EXPENSES, AND (B) ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED.

The decision of the arbitrator shall be final and binding. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, shall be conducted in the Circuit Court of the State of Oregon for Multnomah County or, where applicable, the federal District Court of Oregon. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation shall be commenced only in the federal or state courts located in Multnomah County, Oregon. You hereby irrevocably consent to the jurisdiction of those courts for such purposes.

BY USING OUR WEBSITE AND/OR SERVICES IN ANY MANNER, YOU AGREE TO THE ABOVE ARBITRATION AGREEMENT. IN DOING SO, YOU GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND ANY CLAIMS BETWEEN YOU AND US. YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING.

Submissions

You agree to waive all rights to any questions, comments, suggestions, ideas, feedback, or other information regarding the website or the Marketplace Offerings that you send to us. While we appreciate your suggestions, ideas, or feedback, should we implement any ideas that submitted to us, you agree that there shall be no recourse against us for any alleged or actual infringement or appropriation of any proprietary right in your submission.

Site Management

  1. We reserve the right to:
  2. Monitor the site for violations of these Terms of Use
  3. Take appropriate action against anyone who, in our discretion, violates the law or these Terms of Use
  4. Remove or disable files and/or content
  5. Manage the site in a manner designed to protect our rights and property and to facilitate the proper functioning of the site and the Marketplace Offerings

Privacy Policy

We care about data privacy and security. Click here to review our Privacy Policy. By using the Site or the Marketplace Offerings, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use.

Term and Termination

Account suspension or termination on GoodwillBooks.com is determined on a case-by-case basis.  GoodwillBooks.com will evaluate whether your use of the website and, at its sole discretion, determine if account suspension or termination is warranted. Some improper actions include (but are not limited to):

  • Breaching the Terms of Use or any terms applicable to your activity on GoodwillBooks.com
  • Breaking, bypassing, or abusing any policy or procedure

Disputes Lodged with Payment Agents:

Filing a dispute with a payment agent for order issues can complicate our resolution options. While buyers are free to pursue such a course with their payment agent, buyers are encouraged to contact customer service first to attempt direct resolution of concerns or issues. Should a buyer lodge a dispute with a payment agent, their GoodwillBooks.com account will be temporarily frozen until the dispute is resolved or otherwise closed.

Modifications to our Website or Services

GoodwillBooks.com reserves the right to modify or discontinue, temporarily or permanently, any part of our website or services with or without notice and we are not liable to you or any third party for any changes that occur.

Latest Updates:

11/06/2019

  • Updated "Purchases and Payment" section.

Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of this Site, please contact us.