FREE Standard shipping on all items
FREE Standard shipping on all items
FREE Standard shipping
Loading...

Service Certainty: The Secret to Customer Loyalty

Publisher: Bookbaby, 2017

ISBN: 9780692789247

Product: Book, Paperback

May have wear from normal use.

See full description
If you're trying to decide whether to invest valuable time in reading further, let us make it simple: 1) If you want to use exaggerated or coerced ratings to create the illusion that your customers are delighted, this book isn't for you. 2) If you want to check "receive customer feedback" off of your to-do list, put this book down right now. 3) If you are looking for a band-aid to cover up poor culture or business practices, don't waste another minute. If, on the other hand, you are ready to revolutionize your approach to customer service, you are in the right place. And if you want to create operational excellence verified through honest evaluations of your customer experiences, this book will change the very core of how you do business. If that's what you're looking for, by all means, read on. Nobody raves about being mildly pleased or goes out of their way for a good meal. For a great meal though, people will drive across the country. This is the heart of service certainty: providing an experience so unique and unforgettable that customers feel personally connected to and invested in it. A homebuilder who successfully cultivates service certainty ends up with committed and deeply loyal buyers who naturally express that loyalty through high survey scores, positive customer reviews, and frequent referrals.
ISBN/UPC:

9780692789247

Product:

Book, Paperback

Title:

Service Certainty: The Secret to Customer Loyalty

Contributors
Publisher:

Bookbaby, 2017

Pages:

104

Languages:

English

Specification:

8.9 x 6.0 x 0.5 inches, 2 pounds

load
Acceptable:Fairly worn but fully readable and intact. Pages may include notes, highlighting, or minor water damage. Dust jacket, CDs, product codes, or other inclusions may be missing or expired.
Good:Shows signs of wear. Pages may include limited notes or highlighting. Dust jacket, CDs, product codes, or other inclusions may be missing or expired.
Very Good:Item has seen limited use and has minimal signs of wear. Pages are clean without markings. Dust jacket, CDs, product codes, or other inclusions may be missing or expired.
Like New:Shows little to no signs of wear. Spine has no signs of creasing. Pages are clean without markings. CDs, product codes, or other inclusions may be missing or expired.